FAQs

Getting Started

What is Beam and how does it work?

Beam is a payments solution enabling individuals to quickly convert selected cryptocurrencies and stablecoins to US dollars and receive those funds in a personal bank account or debit card.

How it works:
- Sign up for an account and complete onboarding steps, including identity verification, wallet screening.
- Connect your bank account or debit card.
- Cash out directly from the Beam app or send supported crypto assets to the Beam address we provide you.
- We convert your crypto into cash and deposit it in your bank account or debit card.

What do I need in order to use Beam?

To cash out with Beam, you’ll need crypto stored in a wallet. You can then off-ramp your crypto to your saved payout destination, either a US bank account or Visa debit card.

Can I sign my business up?

At this time, we do not support businesses and all checking accounts and debit cards must be US-based personal accounts/cards. We are, however, working to launch business support later this year. If you have interest in being added to the waitlist for your business, please drop us a note at: info@ansiblelabs.xyz

Who can use Beam?

Any individuals residing in our supported regions (see below!) with an SSN.

What regions do you support?

We currently support users residing in all states within the US, except: New York, Louisiana, Alaska, and Hawaii. Stay tuned for updates as we continue to expand coverage!

Why use Beam versus an exchange?

Using Beam is fast, secure, and seamless, and in many cases, cheaper than using an exchange.

Fast: Cash-outs are near instantaneous.

Seamless: After signing up and onboarding for the first time, cashing out takes just one step - sending crypto to your Beam address

Secure: Fe perform KYC and wallet screening to ensure all deposits are safe and work with licensed, US-based partners for custody, liquidity, and settlement to ensure all deposits are secure at every step of the transaction.

Cheaper: Transaction fees of 3% for crypto, 1% for stablecoins are well-below most alternatives.

Do you offer on-ramp?

No, at this time we only provide off-ramp. Stay tuned for updates should this change in the future.

Why do I need to provide my crypto wallet address?

We work with an on-chain risk intelligence vendor to screen all wallets to remain compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) and ultimately promote a safe and secure crypto ecosystem.

How do I change my payout destination?

1. Navigate to bank account section, either by tapping on "Bank account" from the nav bar or by going to https://app.beam.ansiblelabs.xyz/bank-info

2. Tap on payment method of choice and toggle "Primary payout method".

Onboarding

How do I create an account?

Get started here: https://app.beam.ansiblelabs.xyz/login

Why do I have to verify my identity?

Identity verification, or Know Your Customer (KYC), standards are designed to protect against fraud, corruption, money laundering and terrorist financing. Compliance is a fundamental pillar of the Beam platform and KYC is just one of the measures we have in place to ensure our platform remains as safe and secure as possible.

What information will I need to provide to verify my identity?

We will ask for: Name, Birthdate, Address, SSN. We work with an accredited verification partner, Persona, to run the KYC screening. In some cases, we may require an uploaded government-issued ID or selfie if the previous information doesn’t authenticate upon first submission.

How do I know that my data is safe?

Your PII (Personally Identifiable Information) is encrypted and/or tokenized and deleted on a regular basis. Your data will not be used for any purposes outside of identity and transaction verification. You can learn more in our Privacy Policy.

Cashing Out

Which chains do you support?

We support: Ethereum, Solana, Polygon, Avalanche, Bitcoin, Arbitrum, Ripple, Stellar, and Doge
‍
On these chains, we support these assets
- MATIC.POLYGON (Native)
- USDC.POLYGON (Polygon)
- XLM (Stellar) /USDC.XLM (Stellar)
- BTC (Bitcoin)
- SOL (Solana) USDC.SOL (Solana)
- XRP (XRP)
- ETH (Ethereum) / USDC.ETH (Ethereum)
- MATIC.ETH (Polygon ERC20)
- DOGE (Dogecoin)
- AVAX (Avalanche C-Chain)/ USDC.AVAX (Avalanche C-Chain)
- USDC.ARBITRUM (Arbitrum)
- USDC.OPTIMISM (Optimism)

We support native USDC only (not bridged). For more information, check out this article: https://www.circle.com/blog/native-usdc-now-available-on-polygon-pos

Where does my money deposit?

You have two options: you can choose to cash out to your personal bank account or to a debit card. You can either select a Visa or Mastercard debit card.

How long does it take to cash out?

This will be near instantaneous for most transactions, but will differ based on your selected method of payment and your bank:

- Debit card (Visa or Mastercard): <5 mins
- Bank Account:
------ If your bank supports RTP: <5 mins
----- If your bank supports ACH: same day if sent before 4PM EDT; on the next business day if sent after 4PM EDT

How does Beam convert the crypto?

Behind the scenes, we work with a liquidity partner, ZeroHash, who converts the crypto by selling it. After conversion, we immediately transfer USD to our bank partner. Our bank partner then transfers the deposit to your bank account or debit card, depending on the method of payment you choose.

What are the fees?

We charge a transaction fee of 3% for cryptocurrencies and 1% for stablecoins on each transaction. Gas fees, where applicable, are a separate fee and are estimated within our app when making a transfer.

Will I receive one Beam address for all chains?

No, you will receive one address for each chain, which you can copy within the app and paste into your wallet of choice to send crypto from the corresponding chain. You can also initiate a cashout directly in the Beam app.

Can I connect multiple payout methods?

Yes, you can connect multiple bank accounts and multiple cards. You will see a toggle which indicates which account or card you have selected as your default payment. You can change this at any time.

Do I need to use the app every time I want to cash out?

No! After you have onboarded onto the app (created your account, verified your identity, and selected your bank or card details), the Beam address we give you can be used separately in your wallet for all future transactions, without needing to return to the Beam app.

What does it mean if the transaction status is Processing?

This means that we’re double checking the transaction to ensure your funds are transferred correctly & securely. Our foremost priority is your security & privacy. We will update you once we’ve verified the transaction.

What does it mean if the transaction status is In Review?

This means that our team is conducting our due diligence. We will spend extra time to ensure the transaction adheres to our safety & security protocols. We will update you once we’ve resolved the issue.

Getting Started

Onboarding

Cashing Out

The future of payouts

Ansible Labs
San Francisco, CA

Getting Started

Onboarding

Cashing Out

The future of payouts

Ansible LabsSan Francisco, CA

Ansible Labs
San Francisco, CA