Ansible Labs Privacy Policy

Revision History

Last Modified: April 24, 2024

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1.0 Policy Statement and Scope

This Privacy Policy of Ansible Labs, Inc. (“Ansible Labs”, “we”, “us”, “our”, or “Company”) is designed to help you understand how we collect, use, disclose, transmit, and retain your personal information, as well as exercise your privacy rights. This Privacy Policy applies to personal information processed by us, including on our websites, and other online or offline offerings. To make this Privacy Policy easier to read, our websites, and other offerings are collectively called the “Services.”

Notice at Collection 

At or before the time of collection, California residents have a right to receive notice of Ansible  Labs’s privacy practices, including the categories of personal information to be collected, the  purposes for which such information is collected or used, whether such information is “sold” or  “shared” and how to opt-out of such uses, and how long such information is retained. User can  continue to read below or click the provided URL quicks links above.  

About Our Services and the Blockchain 

Our Services may facilitate interaction with certain decentralized cryptographic protocols like  blockchains, which we do not own or control (each, a “Protocol”). Our Services require the use of  a digital wallet provided through third party services that we do not own and control. These digital  wallets enable you to take self-custody and manage digital assets (for example, cryptocurrencies  and non-fungible token (or “NFTs") that we may support, and enable you to interact with third  party services and supported Protocols and support the sale, purchase, trade and distribution of  digital assets on the decentralized blockchains on which the supported digital assets are recorded  (each, a “Blockchain”).  

If you participate in our Services relating to the management of digital assetsmart contracts will  be employed that necessarily collect information, such as your digital wallet address (which some  legal jurisdictions may consider personal information), and that information will be stored on a  public blockchain that we do not control. A smart contract is computer code that automatically  processes events when certain conditions are met; for example, when a transaction is conducted  between two individuals or entities where each sign off to conduct a financial transaction (in other  words, settle the accounts between individuals to be then broadcast to the blockchain) or when a  user wants to add an NFT to a digital wallet, a smart contract would automatically execute the  proposed action. In these situations, your personal information will be stored on that blockchain  through the execution of a smart contract and that personal information may not be able to be  modified or deleted due to the immutable nature of the blockchain. 


Please make sure to review our Terms of Service for more information, including specific terms  and obligations for the use of our Services that may include dispute resolutions. 

2.0 Personal Information Collected  

The categories of personal information we collect depend on how you interact with us, our  Services, and the requirements of applicable law. We collect information that you provide to us,  information we obtain automatically when you use our Services, and information from other  sources such as third-party services and organizations, as described below. 

2.1 Personal Information You Provide to Us Directly 

We may collect personal information that you provide to us. 

  • Account Creation. We may collect personal information when you create an account, such  as name, email address, physical address, date of birth, telephone number, social security  number, bank details, digital wallet address, etc.  
  • Financial and Online Transactional Information. We may collect financial information  such as your digital wallet address, bank account and routing numbers, and/or debit card  numbers. We may collect personal information and details associated with your  transactions including, but not limited to, information about the transactions you make  using the Services, information on sources of your funds, sender and receiver of funds, and  ultimate beneficiary information. Any fiat payments or transactions made via our Services  are processed by third-party processors.  
  • Identity/Know Your Customer (“KYC”) information. We may collect personal  information and details to verify your identity. This may include your name, address, date  of birth, and social security number. We may ask for images of your government-issued  ID, passport, national ID card, or driver’s license and may ask for access to your mobile  device’s camera to have you take a selfie for identification purposes. We do not collect  images for biometric purposes. We use third-party services with whom we have a written  contract to ensure the security of your personal information to verify your identification  using your government-issued identification and other information or images you may  provide through the Services.  
    1. We do not collect biometrics from your device. We may also use your mobile  device’s native biometrics applications (such as facial or fingerprint recognition)  for user identification to create an account. In those instances, we do not have  access to this biometrics information, nor do we receive it from your mobile  device’s developer (such as Apple or Google.) Please contact your mobile device’s  operating system developer for more information about their biometrics practices.
  • Your Communications with Us. We may collect personal information, such as email  address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us.
  • Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the survey.
  • Interactive Features. We and others who use our Services may collect personal  information that you submit or make available through our interactive features (for  example, messaging and chat features, commenting functionalities, forums, blogs, and  social media pages). Any information you provide using the public sharing features of the  Services will be considered “public,” unless otherwise required by applicable law, and is  not subject to the privacy protections referenced herein. Please exercise caution before  revealing any information that may identify you in the real world to other users. 
  • Sweepstakes or Contests. We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners.
  • Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
  • Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
  • Job Applications. We may post job openings and opportunities on our Services. If you respond to one of these postings, we may collect your personal information, such as your application, CV, cover letter, and/or any other information you provide to us.

2.2 Personal Information Collected Automatically  

We may collect personal information automatically when you use our Services. 

  • Automatic Collection of Personal Information. We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services.

2.3 Personal Information Collected from Other Sources

  • Third-Party Services and Sources. We may obtain personal information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, such as a third-party login service or a social networking site, we may collect personal information about you from that third-party application that you have made available via your privacy settings.
  • Credit Bureaus and ID Verification Partners. We may obtain personal information about you from credit bureaus and identity verification partners.
  • Blockchain Information. We may obtain personal information about you, such as your digital wallet address, through our analysis of blockchain information.

3.0 How We Use Your Personal Information 

We use your personal information for a variety of business purposes, including to provide our  Services, for administrative purposes, and to market our products and Services, as described below. 

3.1 Provide Our Services 

We use your information to fulfill our contract with you and provide you with our Services, such  as: 

  • Managing your information and accounts; 
  • Verifying your identity in accordance with applicable know-your-customer, anti-money  laundering and other financial sector legislation or regulations;  
  • Facilitating transactions you enter into;  
  • Providing access to certain areas, functionalities, and features of our Services;
  • Answering requests for customer or technical support;  
  • Communicating with you about your account, activities on our Services, and policy  changes; 
  • Processing your financial information and other payment methods for products or  Services purchased; 
  • Processing applications if you apply for a job we post on our Services; and
  • Allowing you to register for events. 

3.2 Administrative Purposes 

We use your information for various administrative purposes, such as:

  • Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
  • Measuring interest and engagement in our Services;  
  • Short-term, transient use, such as contextual customization of ads; 
  • Improving, upgrading, or enhancing our Services;  
  • Developing new products and services; 
  • Ensuring internal quality control and safety;
  • Authenticating and verifying individual identities, including requests to exercise your rights under this Privacy Policy;
  • Debugging to identify and repair errors with our Services;
  • Auditing relating to interactions, transactions, and other compliance activities;
  • Sharing personal information with third parties as needed to provide the Services;
  • Enforcing our agreements and policies; and
  • Carrying out activities that are required to comply with our legal obligations.

3.3 Marketing and Advertising our Products and Services 

We may use personal information to tailor and provide you with content and advertisements. We  may provide you with these materials as permitted by applicable law.  

Some of the ways we market to you include email campaigns and custom audiences advertising. 

If you have any questions about our marketing practices, you may contact us at any time as set  forth in “Contact Us” below.  

3.4 Other Purposes 

We also use your personal information for other purposes as requested by you or as permitted by  applicable law.

  • With Your Consent. We may use personal information for other purposes that are clearly  disclosed to you at the time you provide personal information or with your consent. 
  • De-identified and Aggregated Information. We may use personal information to create  de-identified and/or aggregated information, such as demographic information,  information about the device from which you access our Services, or other analyses we  create.

4.0 Personal information We Share with Third Parties 

Notice Regarding Use of the Blockchain. Aspects of our Services may be hosted on or interact with the blockchain. Where you use aspects of our Services that are hosted on or interact with the blockchain, information about your interactions and/or transactions will be provided to the applicable blockchain network and may be accessible to third parties due to the nature of the blockchain protocol.

Categories of third parties with whom we share your personal information Why we share your personal information
Ansible Labs Service Providers (“Service Providers”) We may share your personal information with third-party vendors, consultants, contractors, and other service providers who help us provide the Services to you and who need access to such information to do the work.
Specifically, we share your personal information with:
● Persona for the purpose of conducting KYC screening and identity verification. The Persona Privacy Policy is available at
● ZeroHash for the purpose of providing crypto-asset custody, liquidity, and settlement services. The ZeroHash Privacy Policy is available at
Business Partners. We may share your personal information with business partners, such as financial institutions like banks, to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services.
Affiliates We may share your personal information with our company affiliates.
Advertising Partners. We may share your personal information with third-party advertising partners. These third-party advertising partners may set Technologies and other tracking tools on our Services to collect information regarding your activities and your device (for example, your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising”, “targeted advertising,” “personalized advertising, or cross-context behavioral advertising.”
APIs/SDKs. We may use third-party application program interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of our Services. SDKs typically collect your mobile device identifier and information related to your use of the Services. SDKs may allow third parties including analytics and advertising partners to collect your information for various purposes including to provide analytics services and personalized advertising.
Purchasers of Our Business We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
Law Enforcement or Regulatory Authorities We may share your personal information to comply, as necessary, with applicable laws and regulatory requirements; respond to mandatory legal or governmental requests or demands for information; and protect ourselves, our customers, or the general public from illegal activities.
Disclosures to Protect Us or Others We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

5.0 Your Privacy Rights and Choices 

Your Privacy Choices. The privacy choices you may have about your personal information are  determined by applicable law and are described below.  

  • Email Communications. If you receive an unwanted email from us, you can use the  unsubscribe link found at the bottom of the email to opt out of receiving future emails.  Note that you will continue to receive transaction-related emails regarding products or  Services you have requested. We may also send you certain non-promotional  communications regarding us and our Services, and you will not be able to opt out of  those communications (for example, communications regarding our Services or updates  to our Terms or this Privacy Policy). 
  • Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.

Your Privacy Rights. In accordance with applicable law, you may have the right to:

  • Confirm Whether We Are Processing Your Personal Information (the right to  know); 
  • Access to and Portability of Your Personal Information, including: (i) obtaining  access to or a copy of your personal information; and (ii) receiving an electronic copy of  personal information that you have provided to us, or asking us to send that information  to another company in a structured, commonly used, and machine readable format (also  known as the “right of data portability”); 
  • Request Correction of your personal information where it is inaccurate or incomplete.  In some cases, we may provide self-service tools that enable you to update your personal  information; 
  • Request Deletion of your personal information;  
  • Request to Opt-Out of Certain Processing Activities including, as applicable, if we  process your personal information for “targeted advertising” (as “targeted advertising” is  defined by applicable privacy laws), if we “sell” your personal information (as “sell” is  defined by applicable privacy laws), or if we engage in “profiling” in furtherance of  certain “decisions that produce legal or similarly significant effects” concerning you (as  such terms are defined by applicable privacy laws);  
  • Request Restriction of or Object to our processing of your personal information;  
  • Withdraw your Consent to our processing of your personal information. Please note  that your withdrawal will only take effect for future processing, and will not affect the  lawfulness of processing before the withdrawal; and 
  • Appeal our Decision to decline to process your request.

If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws.  

If applicable laws grant you an appeal right and you would like to appeal our decision with  respect to your request, you may do so by informing us of this and providing us with information  supporting your appeal.  

6.0 Children’s Online Privacy Protection Act Policy 

The Services are not directed to children under 13 (or other age as required by local law), and we  do not knowingly collect personal information from children.

You may contact us as described in “Contact Us” below if you are a parent or guardian and  believe that your child has uploaded personal information to our site without your consent.  

If Ansible Labs becomes aware it has obtained the personal information of a child under the age  of 13, Ansible Labs will promptly destroy that information as soon as commercially reasonable  unless there is a legal obligation to keep the information. 

7.0 Cookies and Other similar Technologies 

We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information through your use of our Services.

  • Cookies. Cookies are small text files placed in device browsers that store preferences and  facilitate and enhance your experience. 
  • Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

The Site may use third party code and libraries that use Technologies to collect information and  improve their services.  

Note we use session replay analytics services, such as Full Story. This allows us to record and  replay an individual’s interaction with the Services. For more information about how FullStory  uses your personal information, please visit FullStory’s Privacy Policy. To learn more about how  to opt out of FullStory’s use of your information, please click here

Note that we do not currently respond to “Do Not Track” or DNT browser signals or any other  mechanism that automatically communicates your choice not to be tracked online. 

Ansible Labs also uses Google Analytics. The following link explains how Google uses data when you use its partners’ websites and applications: By using our services, you are providing Ansible Labs your express permission to store and access cookies and other information on your computer and to use Google Analytics in connection with such activities. To learn more about how to opt-out of Google Analytics’ use of your information, please click here.

You may stop or restrict the placement of Technologies on your device or remove them by  adjusting your preferences as your browser or device permits. However, if you adjust your  preferences, our Services may not work properly. Please note that cookie-based opt-outs are not  effective on mobile applications. However, you may opt-out of personalized advertisements on  some mobile applications by following the instructions for Android, iOS, and others

The online advertising industry also provides websites from which you may opt out of receiving  targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice  and privacy by visiting the Network Advertising Initiative, the Digital Advertising Alliance, the European Digital Advertising Alliance, and the Digital Advertising Alliance of Canada.  

Please note you must separately opt out in each browser and on each device. 

8.0 Retention of Personal Information 

Ansible Labs will store your personal information we collect as described in this Privacy Policy  for a period of up to five (5) years from the last interaction you have had with us unless we have a  legal or necessary business purposes (for example, fraud detection) that requires a longer retention  period. A “last interaction” means either the date which you last communicated with us (either  through phone or email/online support) or the date of your last transaction with us. 

Use of, and access to, your personal information is restricted to qualified staff members who have a business reason to access it.

9.0 Third-Party Links 

Our Site may contain links to other websites or apps and may allow you to interact with third-party  services, such as financial institutions and cryptocurrency exchanges, that are not controlled by us.  This Privacy Policy does not apply to your access to and use of those third-party linked websites.  Your access and use of the linked websites is governed by the privacy policies of those third-party  websites and providing personal information to third-party websites or applications is at your own  risk. We are not responsible for the privacy and data protection practices of such third-party  websites or the acts or omissions of such third parties. Please review the privacy policies of the  third-party websites before you visit them or disclose your personal information to them. 

10.0 Supplemental Notice for California Residents 

The California Consumer Privacy Act of 2018 (“CCPA”) grants unique rights to California  consumers regarding how businesses treat their personal information. It is the policy of Ansible  Labs to fully comply with the requirements of the CCPA as they apply to our California consumers. 

The CCPA provides California residents with the right to know what categories of personal  information Ansible Labs has collected about them, whether Ansible Labs disclosed that personal  information for a business purpose (e.g., to a service provider), whether Ansible Labs “sold” that  personal information, and whether Ansible Labs “shared” that personal information for “cross 

context behavioral advertising” in the preceding twelve months. California residents can find this  information below

Category of Personal Information Collected by Ansible Labs Categories of Third Parties Personal Information is Disclosed to for a Business Purpose Categories of Third Parties To Whom Personal Information is Sold and/or Shared
Identifiers. ● Service Providers
● Business Partners
● Affiliates
● Other Users or Third Parties You Share or Interact With
● Advertising Partners
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) ● Service Providers N/A
Commercial information ● Service Providers N/A
Internet or other electronic network activity ● Service Providers N/A

The categories of sources from which we collect personal information and our business and  commercial purposes for using and disclosing personal information are set forth in “Personal  Information Collected”, “How We Use Your Personal Information”, and “Personal Information  We Share with Third Parties” above, respectively. We will retain personal information in  accordance with the time periods set forth in “Retention of Personal Information.” 

10.1 Additional Privacy Rights for California Residents

  1. Opting Out of “Sales” of Personal Information and/or “Sharing” for Cross Context Behavioral Advertising under the CCPA. California residents have the  right to opt out of the “sale” of personal information and the “sharing” of personal  information for “cross-context behavioral advertising.” We currently do not use  cross-context behavior advertising.  
  2. Non-Discrimination. California residents have the right not to receive  discriminatory treatment by us for the exercise of their rights conferred by the  CCPA. 
  3. Verification. To protect your privacy, we will take steps to reasonably verify your  identity before fulfilling requests submitted under the CCPA. These steps may  involve asking you to provide sufficient information that allows us to reasonably  verify you are the person about whom we collected personal information or an  authorized representative. Examples of our verification process may include asking  you to provide the email address or phone number we have associated with you, instructions on the website you are taken to.
  4. Disclosure Regarding Individuals Under the Age of 16. Ansible Labs does not  have actual knowledge of any “sale” of personal information of minors under 16  years of age. Ansible Labs does not have actual knowledge of any “sharing” of  personal information of minors under 16 years of age for “cross-context behavioral  advertising.” 
  5. Disclosure Regarding Opt-Out Preference Signals. Applicable law may provide  for an opt out by broadcasting an Opt-Out Preference Signal, such as the Global  Privacy Control (GPC) (on the browsers and/or browser extensions that support  such a signal). To download and use a browser supporting the GPC browser signal,  click here: If you choose to use the GPC  signal, you will need to turn it on for each supported browser or browser extension  you use. 
  6. Disclosure Regarding Sensitive Personal Information. Ansible Labs only uses and discloses sensitive personal information for the following purposes:
    • To perform the services or provide the goods reasonably expected by an  average consumer who requests those goods or services 
    • To prevent, detect, and investigate security incidents that compromise the  availability, authenticity, integrity, and or confidentiality of stored or  transmitted personal information. 
    • To resist malicious, deceptive, fraudulent, or illegal actions directed at  Ansible and to prosecute those responsible for those actions.  
    • To ensure the physical safety of natural persons.  
    • To verify or maintain the quality or safety of a product, service, or device  that is owned, manufactured, manufactured for, or controlled by Ansible  Labs, and to improve, upgrade, or enhance the service or device that is  owned, manufactured by, manufactured for, or controlled by Ansible  Labs.  
    • For purposes that do not infer characteristics about individuals.
  7. Authorized Agent. Only you, or someone legally authorized to act on your behalf,  may make a verifiable consumer request related to your personal information. You  may also make a verifiable consumer request on behalf of your minor child. To  authorize an agent, provide written authorization signed by you and your designated  agent and contact us as set forth in “Contact Us” below for additional instructions. 
  8. California Shine the Light. The California “Shine the Light” law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties.

If you are a California resident and would like to exercise any of your rights under the CCPA,  please contact us as set forth in “Contact Us” below. We will process such requests in accordance  with applicable laws.  

11.0 Supplemental Notice for Nevada Residents 

If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal  information to third parties who intend to license or sell that personal information. Please note that  we do not currently sell your personal information as sales are defined in Nevada Revised Statutes  Chapter 603A. If you have any questions, please contact us as set forth in Contact Us below. 

12.0 Other provisions, including for International/EU/UK Citizens 

12.1 International Data Transfers.

All information processed by us may be transferred, processed, and stored anywhere in the  world, including, but not limited to, the United States or other countries, which may have data  protection laws that are different from the laws where you live. We endeavor to safeguard your  information consistent with the requirements of applicable laws. 

If we transfer personal information which originates in the European Economic Area, Switzerland,  and/or the United Kingdom to a country that has not been found to provide an adequate level of  protection under applicable data protection laws, one of the safeguards we may use to support such  transfer is the EU Standard Contractual Clauses.  

For more information about the safeguards we use for international transfers of your personal  information, please contact us as set forth below.  

12.2 Sensitive Personal Information.  

We do not generally require you to disclose any sensitive personal information (for example,  details of race, religious belief, sexual orientation, or membership of a trade union) to us. If you  do provide us with sensitive personal information for any reason, you consent to us collecting that  information and then using and disclosing that information for the purpose for which you disclosed  it to us. 

12.3 Our Lawful Basis for Processing Personal Information.  

If your personal information is subject to the EU General Data Protection Regulation or other  related legislation, our processing of your personal information is supported by the following  lawful bases:

Lawful Basis: Performance of a Contract (i.e., to Provide Our Services to You) Lawful Basis: Legitimate Interest Lawful Basis: Consent Lawful Basis: For Compliance with Legal Obligations
To Provide the Services or Information Requested
To Measure Performance and Carry Out Research
For Customer Support
For Advertising Purposes
For Administrative or Legal Purposes

Supervisory Authority. If your personal information is subject to the applicable data protection laws of the European Economic Area, Switzerland, or the United Kingdom, you have the right to lodge a complaint with the competent supervisory authority or attorney general if you believe our processing of your personal information violates applicable law.

13.0 Bug Bounty 

We're committed to protecting your privacy, keeping your data safe, and ensuring our services remain uninterrupted. If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at We respectfully request a fair chance to address the problem before it's made public or shared with a third party. Please also make a good faith effort to avoid violating privacy, destroying data, or interrupting our services while discovering potential vulnerabilities.

14.0 Policy Changes 

We may change this Privacy Policy from time to time at our sole discretion to reflect changes  about how we collect, use, and share your personal information. If there are any material changes  to this Privacy Policy, we will notify you as required by applicable law. You understand and  agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use  our Services after the new Privacy Policy takes effect. 

15.0 Contact Us 

If you have questions regarding our privacy policy or how we handle your personal information, need to access this Privacy Policy in an alternative format due to having a disability, or to exercise your rights, you can contact us at